MyAstroWalk Frequently Asked Questions (FAQs)
Q1: What is MyAstroWalk?
MyAstroWalk is an astrology platform offering a range of services, including personal
consultations with professional astrologers via call, chat, and video call. We also sell various
astrology-related products like Gemstones, Rudraksh, Malas, and more.
Q2: How can I contact MyAstroWalk customer support?
You can reach us via email at support@myastrowalk.com or call us at +911204850623. Our
support team is available from 10 AM to 6 PM, Monday to Friday.
Q3: How to Select an Astrologer
To select an astrologer on the MyAstroWalk app, open the app and navigate to the “chat or
talk to astrologer” section. Browse the list of available astrologers and check their profiles, which
include details about their language proficiency, skills, and areas of expertise. Use filters to
narrow down your choices based on your specific needs, such as language and specialization,
and read customer reviews to help make your decision. Once you find a suitable astrologer, you
can make a decision to select an astrologer.
Q4: Can I call multiple astrologers?
No, you cannot call multiple astrologers at the same time on the MyAstroWalk app. You can
only speak with another astrologer after you have finished your call with the current astrologer.
Q5: Why are some astrologers cheap and some expensive?
The cost of consultation with astrologers on the MyAstroWalk app varies due to factors
such as their experience, expertise, and reputation. Astrologers with more years of practice,
specialized skills, or a high demand for their services may charge higher fees.
Q6: Are the astrologers verified?
Yes, all astrologers on the MyAstroWalk platform are verified before they are listed.
Verification typically includes confirming their qualifications, experience, and expertise in
astrology. This process ensures that customers receive services from credible and
knowledgeable professionals who meet the platform’s standards.
Q7: If I get a phone call in between a chat, will it automatically end my session?
No, a phone call or any message on your phone in between a chat will not end your session
or will not quit the application.
Q8: How do I make payment for a session?
We have integrated a personalized wallet feature on our platform, allowing you to
conveniently add funds using various payment methods. Payment for each session will be
debited from your account and you be notified to add money whenever the amount in your
wallet is low for a session.
Q9: why is my wallet balance not showing after recharge?
If you made payment but the amount is not reflecting in your wallet balance, contact
MyAstroWalk customer support. Provide them with details of the transaction, such as the
payment method used and the transaction ID, so they can investigate and resolve the issue
promptly. Myastrowalk chat support team needs 24 hours to check your payment issue.
Q10: Do I share my personal details with an astrologer?
No, don’t share your personal details to an astrologer like phone number and your address.
Only share your birth details and your questions.